Privacy Policy

Privacy Policy – 360 Avenues WhatsApp CRM Effective Date:1 March,2025 360 Avenues LLC FZ ("we," "us," or "our") is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information. This Privacy Policy outlines how we handle personal and business data when you use 360 Avenues WhatsApp CRM. By registering and using our platform, you consent to the data practices described in this policy. 1. Information We Collect When you register and use 360 Avenues WhatsApp CRM, we collect the following information: a. Business & Account Information - Business name, industry, and contact details - Meta (Facebook) Business ID and WhatsApp Business Account details - Verification status and approval status from Meta/WhatsApp b. User Information - Name, email address, phone number, and login credentials - Role within the organization (e.g., admin, agent) c. WhatsApp Communication Data - Messages, templates, and campaign details - Customer interactions, response times, and conversation analytics - WhatsApp conversation-based pricing records d. Device & Usage Data - IP address, browser type, and operating system - Access logs, time spent on the platform, and usage patterns --- 2. How We Use Your Information We use the collected information to: ✅ Provide & Improve Services – Enable seamless WhatsApp CRM functionalities, including message automation, campaign management, and customer engagement. ✅ Meta (Facebook) & WhatsApp Integration – Facilitate the WhatsApp Cloud API setup, business verification, and compliance with WhatsApp’s policies. ✅ Billing & Pricing Adjustments – Track WhatsApp conversation-based charges, issue invoices, and process payments. ✅ Security & Compliance – Protect accounts from unauthorized access and ensure adherence to WhatsApp & Meta policies. ✅ Analytics & Optimization – Improve our platform’s features, efficiency, and user experience. 3. Data Sharing & Third-Party Disclosure 360 Avenues does not sell or rent your personal or business data. However, we may share necessary information with: ✔ Meta (Facebook) & WhatsApp – For business verification, account approvals, and API integrations. ✔ Payment Processing Partners – To manage billing for WhatsApp conversation-based pricing. ✔ Legal & Compliance Authorities – If required by law, regulatory bodies, or to prevent fraud. Sending Marketing Message. 📌 Important: Since WhatsApp Cloud API is managed by Meta (Facebook), your data may also be subject to **Meta's Privacy Policies & Terms. 360 Avenues is not responsible for any actions taken by Meta, Facebook, or WhatsApp. 4. Data Security & Retention We implement industry-standard security measures to protect your data, including: 🔒 Access Controls – Limiting platform access to authorized personnel only. 🔒 Regular Data Backups – Preventing data loss and ensuring system stability. Data Retention Policy - User and business information is retained **as long as your account is active**. - WhatsApp message logs and conversation data may be stored for compliance and analytics purposes. - If you delete your account, we securely erase your data unless required by law or financial regulations. 5. Your Rights & Choices As a user of 360 Avenues WhatsApp CRM, you have the right to: ✔ Access & Modify Your Data – Update or correct your business and personal information. ✔ Request Data Deletion – Close your account and request data removal, subject to legal retention requirements. ✔ Opt-Out of Marketing Communications – Unsubscribe from promotional emails and updates. For any data access, modification, or deletion requests, contact [email protected]. 6. WhatsApp Pricing & Policy Changes - WhatsApp applies conversation-based pricing, this mechanism and structure may change at any time. - Users agree to accept all pricing updates set by WhatsApp & Meta. - 360 Avenues is not responsible for pricing changes made by WhatsApp and will not issue refunds for WhatsApp-initiated charges. 📌 It is the user's responsibility to review WhatsApp's pricing updates. --- 7. Meta (Facebook) Business Approval Disclaimer - Since 360 Avenues WhatsApp CRM integrates with Meta’s tools, your business must comply with Meta (Facebook) & WhatsApp policies for approval. - Meta (Facebook) has sole discretion to approve, reject, or suspend accounts. - 360 Avenues LLC FZ is not liable** for any decisions made by Meta, Facebook, or WhatsApp regarding your business verification or account status. --- 8. Changes to This Privacy Policy 360 Avenues may update this Privacy Policy to reflect legal, technical, or business changes. Users will be notified of significant updates, and continued platform usage constitutes acceptance of the revised policy. 9. Contact Us For questions or concerns regarding this Privacy Policy, contact us at: 📧 [email protected] By registering and using 360 Avenues WhatsApp CRM, you acknowledge and accept this Privacy Policy and agree to the collection, use, and processing of your data as described above.